Last updated: 16 June 2026

Welcome to Freshload Exim. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from freshload.ae.

By using our website, placing an order, subscribing to our newsletter, or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history
• Payment-related information
• Messages or enquiries submitted through our contact forms
• Newsletter subscription details
• Website usage data, such as pages visited, browser type, device information, and IP address

We collect only the information required to process your orders, provide customer support, improve our services, and communicate with you.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your orders
• To confirm payments and send order updates
• To contact you regarding your order, delivery, or enquiry
• To provide customer support
• To send promotional emails, offers, or updates if you have subscribed
• To improve our website, products, and shopping experience
• To prevent fraud, misuse, or unauthorized activity
• To comply with legal, accounting, and regulatory requirements

3. Payments

All online payments are processed through secure third-party payment providers. We do not store your full card details on our website. Payment information is handled securely by the payment gateway according to its own privacy and security policies.

4. Delivery and Order Fulfilment

To deliver your order, we may share necessary details such as your name, phone number, delivery address, and order information with our delivery partners, logistics providers, or internal delivery team.

This information is used only for order fulfilment and delivery-related communication.

5. Newsletter and Marketing

If you subscribe to our newsletter or promotional offers, we may use your email address or phone number to send updates, discounts, product news, and offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember cart items, analyze website traffic, and support marketing activities.

Cookies may help us understand how visitors use our website and allow us to improve our products, pages, and services.

You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary, such as:

• Payment gateways
• Delivery and logistics partners
• Website hosting and technical service providers
• Email marketing platforms
• Analytics and advertising service providers
• Legal or regulatory authorities, if required by law

These parties are only allowed to use your information for the specific services they provide to us.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal, and regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or archive it.

10. Your Rights

Subject to applicable UAE data protection laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Object to certain types of processing
• Request information about how your data is used

To exercise your rights, please contact us using the contact details below.

11. Third-Party Links

Our website may contain links to third-party websites, social media pages, or external services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their privacy policies before providing any personal information.

12. Children’s Privacy

Our website is intended for general customers and is not directed toward children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. International Data Transfers

Some of our service providers, such as hosting, payment, analytics, or email platforms, may process data outside the UAE. Where this happens, we take reasonable steps to ensure that your personal information is protected in accordance with applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or data practices.

Any updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, you may contact us:

Freshload Exim
Dubai, United Arab Emirates
Email: info@freshload.store
Website: freshload.ae