Most orders are delivered within 24 to 48 hours across the UAE. Selected areas may qualify for same-day delivery depending on product availability and order timing.

Yes. Same-day delivery may be available in selected locations for orders placed before the daily cut-off time. Availability will be displayed during checkout where applicable.

We currently deliver across major locations in the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain.

Delivery charges depend on your location, order value, and ongoing promotions. Any applicable delivery fee will be displayed during checkout before payment confirmation.

Once your order is confirmed, you may receive updates via email, SMS, WhatsApp, or phone regarding order status and delivery progress.

Yes. All online transactions are processed through secure and trusted payment gateway providers. Freshload Exim does not store complete card details on its servers.

If a product becomes unavailable after your order is placed, our team may contact you to offer:

• A suitable replacement
• Store credit
• Partial refund
• Full refund
• Order adjustment

Fresh fruits and vegetables are natural products and may vary slightly in:

• Size
• Shape
• Color
• Ripeness
• Packaging

These natural variations are normal and do not affect product quality.

Please inspect your order immediately upon delivery. If you receive damaged, missing, spoiled, or incorrect items, contact us on the same day of delivery with photos and your order details for assistance.

Due to food safety and hygiene regulations, fresh and perishable products generally cannot be returned after delivery unless they are damaged, spoiled, incorrect, or not as described.

To request a refund, contact our customer support team with:

• Order number
• Product details
• Description of the issue
• Supporting photographs (if applicable)

All refund requests are reviewed individually.

Approved refunds are typically processed within several business days. The exact timeline may vary depending on your payment provider, bank, or payment method.

Yes. Orders may be cancelled before they are packed, processed, or dispatched for delivery.

Once fresh products have been prepared specifically for your order, cancellation may not be possible.

You can subscribe to our newsletter by entering your email address in the subscription section of our website.

Subscribers receive updates on:

• New arrivals
• Seasonal products
• Special offers
• Exclusive promotions

Our team carefully sources, inspects, packs, and delivers products using strict quality standards to ensure freshness, hygiene, and customer satisfaction.

Yes. Freshload Exim can assist with bulk purchases, wholesale orders, corporate requirements, restaurants, hotels, catering companies, and export inquiries.

Please contact our team directly for customized pricing and arrangements.

For orders, deliveries, refunds, product inquiries, or general support, please contact:

Freshload Exim 

Dubai, United Arab Emirates

Email: hello@freshload.ae

Phone: +971 54 751 5179

Website: www.freshload.ae

Our support team is always happy to assist you.

Still Have Questions?

Can't find the answer you're looking for? Contact our customer support team and we'll be happy to help.